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Distance Sales Policy



This User Agreement ("Agreement") contains the necessary rules for you to benefit from and use the services offered on the www.peonycollective.com website and / or application. Using the website and application means that these provisions are declared, accepted and committed in advance.


1.1 - SELLER
Address: Beşyol Mahallesi Cami Sokak No: 16 Subaşı Business Center Beşyol / Küçükçekmece
Telephone: 0212 554 54 16

1.2 - BUYER

A person who is a member of the www.peonycollective.com shopping site as a customer.

Address and contact information used while members shall prevail.


Platform: The website www.peonycollective.com and its mobile applications,

User: Being a member of the Platform and benefiting from the Services offered on the Platform under the conditions specified in this Agreement, merchant, tradesman, supplier, manufacturer, commercial enterprise, trading company and in any case not acquiring the sales transaction as a profession and as a legal person any natural person not belonging to this group,

Buyer User Requesting Used / Personal Product: The price of the Used / Personal product that has been paid by requesting a Used / Personal product on the Platform is not communicated by PEONY to the Used / Personal Product Owner User until he / she approves the Used / Personal product. and the User who authorizes PEONY as a representative only after its approval, limited to sending the fee to the User Owner of the Used / Personal product (executing the payment debt on behalf of him)

Used / Personal Product Owner Seller User: Used / Personal product posted for sale on the Platform, authorized PEONY as a representative for the collection of the price to be paid for the said advertisement, and the used / personal product in the advertisement with the payment to be made to PEONY. The User who accepts that the payment obligation for e will be deemed completed and will not be paid again,

PEONY Services (Briefly "Service"): Merchant, tradesman, supplier, manufacturer, commercial enterprise, trading company and in any case any real person who has not acquired the sales transaction as a profession and is not a member of this group as a legal person, publish / publish on the Platform a used / second-hand product purchased from a third party vendor for personal use / acquired from a third party, owned and now wants to dispose of; Execution of the collection process by PEONY or through the payment service provider with which it is contracted in line with the representation authority given to it under the Contract, in this context, the collection of the price of the Used / Personal product by PEONY on behalf of the Used / Personal product Owner, PEONY of the User Requesting Used / Personal to fulfill the payment debt by making payment to, the used / personal product is delivered as promised and if the return conditions are not met, the price is sent to the Used / Personal Product Requesting User, the Used / Personal Product Owner, and the other defined in the User Agreement. It refers to the applications / all other services offered by PEONY on the Platform and other websites belonging to PEONY in order to ensure the realization of business and transactions.


3.1. The subject of this Agreement is the determination of the Service offered on the Platform, the terms of benefiting from the Service and the mutual rights and obligations of the User and PEONY.

3.2. By accepting the terms of the User Agreement, the User accepts that he / she will act in accordance with all statements made by DSM regarding the usage, membership and the Service in the Platform. PEONY may make changes and / or adaptations to the Service at any time. The rules and conditions that the Users are obliged to comply with regarding these changes and / or adaptations made by PEONY are announced to the Users by PEONY on the Platform and will be binding as of the date of their announcement.


4.1 BUYER, on the website www.peonycollective.com, regarding the basic characteristics of the product subject to the contract, the sales price and payment method, including all taxes, and the delivery and the costs of this will be covered by the BUYER, the duration of the delivery and the full trade name, full address and contact information of the SELLER. He declares that he has read the preliminary information and has the information and gives the necessary confirmation electronically.
RECEIVER; By confirming this contract electronically, it confirms that, before the conclusion of the distance contracts, the address to be given to the Consumer by the Seller, the basic features of the products ordered, the price of the products including taxes, payment and delivery information are also correct and complete.

4.2 The contractual product is delivered to the BUYER or the person / organization at the address indicated in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period. All shipping costs related to the delivery indicated in Article 3 will be covered by the BUYER and will be reflected under the name of "Shipping Fee" on the invoice for the order.

4.3 If the product subject to the contract is to be delivered to another person / organization other than the BUYER, the SELLER cannot be held responsible if the person / organization to be delivered does not accept the delivery.

4.4. The SELLER cannot be held responsible for the delivery of the ordered product to the BUYER due to all kinds of problems that the cargo company may encounter during the delivery of the product to the BUYER.

4.5 The SELLER is responsible for the delivery of the contractual product in a sound, complete manner, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.

4.6 The SELLER may supply a different product of equal quality and price to the BUYER before the contractual performance obligation expires, provided that it is justified.

4.7 If the SELLER fails to fulfill the contractual obligations in case the fulfillment of the product or service subject to the order becomes impossible, the SELLER notifies the consumer before the contractual performance obligation expires and may supply the BUYER with a different product of equal quality and price.

4.8 For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.

4.9 The BUYER acknowledges and undertakes that the credit card information defined in the system during shopping is correct, and that he has any legal and criminal legal liability arising from the use of this credit card. After the delivery of the product, if the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons due to the BUYER's fault, if the relevant bank or financial institution does not pay the product price to the SELLER, the product will be delivered to the BUYER for 3 days. it must be sent to the SELLER. In this case, shipping costs belong to the BUYER. If the BUYER does not return the product, in case the product price is not collected from the credit card for any reason or the product price is returned to the credit card, the SELLER accepts and undertakes that the product price will be transferred to the bank accounts of the SELLER without any warning.

4.10 If the SELLER cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation, it is obliged to inform the BUYER of the situation. In this case, the BUYER may use one of the rights to cancel the order, to replace the product subject to the contract with a precedent, and / or to postpone the delivery period until the obstacle is eliminated. If the BUYER cancels the order, the amount paid will be paid to him in cash and in lump sum within 10 days.

4.11 The points awarded to the customer through a campaign by the SELLER are only valid for one purchase. These points are not refundable even if the product is returned.

For the payments made by the BUYER by credit card, the amount of the product is returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER accounts after the return to the bank is entirely related to the bank transaction process, the BUYER will not be able to intervene in any way for possible delays, and the amount returned by the SELLER to the credit card by the bank may take an average of 2 to 3 weeks. already accepts.


The right of the User Requesting a Used / Personal product to withdraw from the Used / Personal product; The used / personal product is defective, the used / personal product does not conform to the qualifications in the advertisement and the picture, The used / personal product contains a damage not included in the advertisement and the picture, The used / personal product is sold with the original brand claim are not cases.
The User Requesting Used / Personal Product can return the Used / Personal product in cases where it is wrong / different, incomplete and has great damage different from the specified, but it can be specified and predicted because only used / second-hand products are sold on the Platform. wear / damage is not considered a reason for return. However, if the Buyer does not like the product, he has the right to sell the product again with 10% commission through peonycollective.


In the implementation of this Preliminary Information, the Consumer Arbitration Committees and the Consumer Courts in the place where the BUYER purchases the goods or services and has their residence are authorized up to the value declared by the Ministry of Industry and Trade.
SELLER's applications for complaints and objections, T.C. Consumer problems in the place where he / she purchases the goods or services within the monetary limits determined by the Ministry of Industry and Trade in December every year or where he / she is domiciled may be brought to the arbitral tribunal or to the consumer court. Information on the monetary limit is below:

Effective from 28/05/2014;

a) In accordance with Article 68 of the Law on the Protection of Consumers numbered 6502, district consumer arbitration committees in disputes below two thousand Turkish Liras, provincial consumer arbitration committees in disputes less than three thousand Turkish Liras, and two thousand Turkish Liras in metropolitan provinces. In disputes between one thousand Turkish Liras, application to the provincial consumer arbitration committees is mandatory. For disputes over these values, no application can be made to the consumer arbitration committees.

b) In disputes over the specified value, an application must be made to the Consumer Court, and where there is no Consumer Court, as the Consumer Court, the Civil Courts of First Instance.

This preliminary information is made for commercial purposes.

Please Note: Before signing the shipping report, please check whether your cargo package is damaged due to transportation. If there is any damage to your cargo package for any reason, please return your cargo to the cargo authority without signing any documents regarding the delivery. Your new products will be sent by us immediately. In case of receipt of damaged products, peonycollective.com is not responsible for the damage or deficiency of the products.


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